General Terms and Conditions of Sale (GTC)
1. Purpose and scope
These General Terms and Conditions of Sale (hereinafter ‘GTC’) govern the online sale, via the website www.fltconciergerie.fr (hereinafter ‘the Website’), of additional services offered to travellers (hereinafter ‘Options’) : welcome hamper, additional cleaning, transfers, equipment hire and any other service featured on the ‘Traveller Options’ page.
They apply to any order placed by a customer acting as a consumer within the meaning of the French Consumer Code (hereinafter ‘the Customer’). They supplement the General Terms and Conditions of Use, which govern the mere browsing of the Website.
Any order implies full and unconditional acceptance of these Terms and Conditions, which is expressly confirmed by ticking the relevant box prior to payment.
2. Identity of the seller
The Options are sold by FLT Conciergerie, a sole trader, whose registered office is situated at 822 chemin de la cosse, 34450 Vias, registered under SIRET number 499 969 186 00026.
- Telephone: 06 35 90 97 18
- Email address: delphinebouvet34@gmail.com
All legal information is set out in the legal notice.
It is hereby stated that the Seller markets its own services here. It does not collect rent on behalf of landlords and does not carry out any rental management activities within the meaning of Law No. 70-9 of 2 January 1970, known as the ‘Hoguet Law’.
3. Services Offered
The key features of each Option (nature, content, billing unit) are described on the order page. Photographs and illustrations are provided for information purposes only and are not contractually binding.
Options are offered subject to availability and within the Seller’s area of operation ([Cap d’Agde, Agde, Le Grau d’Agde, Vias and their surrounding areas]). The Seller reserves the right to refuse an order which it is unable to fulfil; in such cases, the Customer will be notified and receive a full refund.
4. Prices
Prices are quoted in euros, inclusive of all taxes (TTC). Where applicable, the following statement must be included: ‘VAT not applicable, Article 293 B of the General Tax Code’.
The applicable price is that displayed on the Website at the time the order is confirmed. The Seller reserves the right to amend its prices at any time, without this affecting orders that have already been confirmed.
The total amount due is summarised for the Customer before they proceed to payment.
5. Order
The Customer selects the desired Options and quantities, enters their contact details and information relating to their stay, and then checks the summary of their order. It is their responsibility to correct any errors before confirming the order.
Confirmation is made by clicking on the payment button, which explicitly states the obligation to pay. This confirmation constitutes the conclusion of the contract.
The Seller reserves the right to cancel any order that appears to be abnormal or fraudulent.
6. Payment
Payment is made online, in a single instalment, at the time of ordering.
It is processed by the payment service provider Stripe, via a secure page hosted by Stripe. The accepted payment methods are those offered by Stripe (including Visa, Mastercard and American Express, depending on the configuration).
The Customer’s bank details are entered directly on Stripe’s servers: they do not pass through the Website and are neither collected nor stored by the Seller. Transactions are secured by encryption, with strong payer authentication where required by regulation.
The order is confirmed once payment has been successfully processed. A summary email is then sent to the Customer.
7. Provision of services
The Options are provided on the date or during the period specified by the Customer when placing the order, in agreement with the Seller.
The Customer undertakes to provide accurate information (arrival date, accommodation concerned, contact details) and to allow access to the accommodation where the service so requires. The Seller shall not be held liable for a service rendered impossible due to incorrect information or a lack of access; in such a case, payment for the service remains due.
8. Right of withdrawal
In accordance with Article L221-18 of the Consumer Code, the Customer generally has a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without having to give a reason for their decision or incur any penalty.
However, this right may not be exercised in the cases provided for in Article L221-28 of the same Code, and in particular:
- for services fully performed before the end of the withdrawal period, where performance began following the Customer’s prior express consent and their express waiver of their right of withdrawal (Article L221-28, 1°);
- for services relating to non-residential accommodation, the carriage of goods, car hire, catering or leisure activities which are to be provided on a specific date or during a specific period (Article L221-28, 12°).
As the Options are intended to be provided on a specific date, often within a period of less than fourteen days, the Customer is asked, at the time of placing the order, to expressly request that the service be performed before the end of the withdrawal period and to acknowledge that they forfeit their right of withdrawal once the service has been fully performed. This consent is obtained via a tick box separate from the acceptance of these Terms and Conditions.
Where the right of withdrawal remains applicable and the Customer exercises it after having requested performance, they shall be liable for an amount proportionate to the service already provided, in accordance with Article L221-25.
To exercise their right of withdrawal, the Customer must send an unambiguous statement to [email address] or by post to [postal address]. The refund will be made no later than fourteen days after receipt of the request, using the same payment method as that used when placing the order.
9. Cancellation and amendments
Any request for a change or cancellation must be sent to the Seller as soon as possible at delphinebouvet34@gmail.com.
[To be adapted to your commercial policy — example: “Cancellations received more than 48 hours before the date of performance will result in a full refund. After this deadline, payment remains due, except in cases of force majeure.”]
In the event of cancellation by the Seller, the Customer shall be refunded in full, without any further compensation.
10. Complaints and customer service
Any complaints may be addressed to delphinebouvet34@gmail.com or on 06 35 90 97 18. The Seller undertakes to respond within [5] working days.
11. Warranties and liability
The Seller is bound by an obligation of means in the performance of the services ordered. The Seller shall not be held liable in the event of force majeure, an unforeseeable act by a third party or fault on the part of the Customer.
These Terms and Conditions do not in any way deprive the Customer of the statutory guarantees to which they are entitled as a consumer.
12. Personal Data
The data collected when placing an order is necessary for processing the order, delivering the services and ensuring the Seller complies with its accounting obligations. It is processed in accordance with our privacy policy, which sets out, in particular, Stripe’s role as a payment service provider.
13. Governing Law and Disputes
These T&Cs are governed by French law. In the event of a dispute, an amicable solution will be sought as a matter of priority. Failing an agreement, the French courts shall have jurisdiction in accordance with the provisions of ordinary law.
14. Amendments to the T&Cs
The Seller reserves the right to amend these T&Cs at any time. The terms and conditions applicable to an order are those in force on the date of that order.
Last updated: 22/07/2026.