Frequently asked questions

What are your management fees?

Our management fees vary depending on the package you choose and the services included. We will provide you with a personalised, no-obligation quote once we have assessed your property.

What is a holiday let concierge service?

A property management service takes care of all or part of the management of your property: creating and managing listings, communicating with guests, check-in, cleaning, laundry, maintenance and optimising bookings. You benefit from the rental income without the day-to-day hassles.

What services do you offer?

Our services may include:

Creating and optimising listings.
Listing on Airbnb, Booking.com and other platforms.
Managing bookings.
Communicating with guests.
Check-in and check-out.
Professional cleaning.
Provision and maintenance of linen.
Quality control.
Maintenance and minor repairs.
Guest support 7 days a week.

Should I let you look after my property all year round?

No. You choose the periods during which you wish to let your property. You remain in control of your own schedule.

Who sets the price for overnight stays?

You remain in charge. We can advise you and adjust rates according to the season, local events and demand in order to maximise your revenue.

Do you provide bed linen and towels?

Yes. We can provide bed linen, towels and household linen depending on the package you choose.

What happens if a problem arises during a holiday?

We remain on hand to assist travellers and respond promptly should the need arise, in order to ensure their satisfaction.

Can I track bookings?

Yes. You can keep track of your calendar and monitor bookings for your property.

Does my accommodation have to be furnished?

Yes. The accommodation must be equipped to cater for guests in a comfortable manner. We can also advise you on the facilities you should provide.

In which towns do you operate?

We operate in Vias, Agde, Cap d'Agde, Grau Agde and the surrounding areas. Please contact us to check whether we cover your area.

How are travellers selected?

Every booking request is carefully reviewed. We check profiles and reviews, and liaise with guests to ensure your property is treated with respect.

Can I use my accommodation whenever I like?

Absolutely. You retain full control over your calendar and can block out the dates of your choice at any time via your owner’s dashboard on your listings.

How long will it take to get started?

Once the agreement has been signed and the photos have been taken, your advert can be published online within 48 to 72 hours.