Privacy Policy

This policy describes how FLT Conciergerie (hereinafter ‘we’) collects and processes your personal data in connection with your use of the website www.fltconciergerie.fr, in accordance with Regulation (EU) 2016/679 (“GDPR”) and the amended Act No. 78-17 of 6 January 1978, known as the “Data Protection Act”.

1. Data controller

The data controller is FLT Conciergerie, 822 Chemin de la Cosse, 34450 Vias, which can be contacted at delphinebouvet34@gmail.com.

2. Data we collect

  • Identification and contact details that you voluntarily provide to us via the contact form or when subscribing to the newsletter: surname, first name, email address, telephone number and the content of your message;
  • Browsing data collected automatically: IP address (stored in anonymised form), pages viewed, date and time of connection, browser type, via cookies or trackers.

3. Purposes and legal bases

  • To respond to your enquiries and requests for quotes — legal basis: pre-contractual measures and legitimate interest;
  • Managing the distribution of the newsletter — legal basis: your consent;
  • Ensuring the operation, security and improvement of the Website — legal basis: legitimate interest;
  • Measuring the Website’s audience — legal basis: your consent (non-exempt cookies);
  • Complying with our legal and accounting obligations — legal basis: legal obligation.

4. Recipients of the data

Your data is intended for our authorised internal departments and, where applicable, our technical data processors (web host, email service provider, audience measurement tool) acting on our instructions and providing appropriate safeguards. We do not sell or rent your data to third parties.

5. Transfers outside the European Union

Your data is hosted within the European Union. Should certain service providers transfer data outside the EU, such transfers would be subject to appropriate safeguards (the European Commission’s standard contractual clauses).

6. Retention period

  • Contact form data: 3 years from the last contact;
  • Newsletter subscription: until you withdraw your consent (unsubscribe);
  • Accounting data and legal obligations: the applicable statutory period;
  • Cookies: maximum 13 months.

7. Your rights

You have the following rights: the right of access, rectification, erasure, restriction, objection, data portability, the right to withdraw your consent at any time, and the right to set out instructions regarding the handling of your data after your death.

To exercise these rights, please write to us at [contact email] or by post to [address], providing proof of your identity.

You may also lodge a complaint with the CNIL — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr.

8. Cookies and trackers

The Website uses cookies that are strictly necessary for its operation, which do not require your consent, as well as, where applicable, audience measurement cookies subject to your prior consent. Non-essential cookies are only placed once your consent has been obtained. You may withdraw your consent at any time and configure your browser to block or delete cookies.

9. Security

We implement appropriate technical and organisational measures (secure connections, access controls, IP address anonymisation, protection against injection attacks and request tampering) to protect your data against loss, alteration or unauthorised access.

10. Changes

This policy may be updated at any time. The applicable version is the one in force at the time of your visit. Last updated: [date].